We ship worldwide with free standard shipping on every order, using trusted carriers including DHL and FedEx. Standard delivery times are typically 5–10 business days for the United States, Europe, Australia, and New Zealand, and 7–15 business days for most other international destinations. Express shipping is also available worldwide for 6.99 EUR, with delivery in 3–4 business days.

We offer a 30-day return policy from the date of delivery. To be eligible, items must be unworn or unused, with tags attached and in their original packaging, along with the receipt or proof of purchase. To start a return, simply contact us at info@andreferran.com and we'll send you detailed instructions. Return shipping costs are covered by the customer, except where the item is defective, damaged, or incorrect — in those cases, we cover any reasonable return costs.

Once we receive and inspect your return, we'll process your refund to your original payment method within 10 business days of approval. There is no restocking fee.

Customers in the European Union also have a statutory 14-day right of withdrawal (Widerrufsrecht) under EU consumer law, in addition to our standard return policy.

Most of the product pages includes a detailed size guide with measurements. Most customers find their usual size works well, but if you're between sizes or unsure, our team is happy to give you a personal recommendation. Just send us your measurements at info@andreferran.com and we'll point you in the right direction.

You can reach us anytime by email at info@andreferran.com or through the contact form on our website.

Customer service hours:
– Monday to Friday: 9:00 a.m. – 5:00 p.m.
– Saturday and Sunday: 10:00 a.m. – 5:00 p.m.

We aim to respond within 48 hours. We're a small, founder-led brand — when you write to us, you're writing to people who genuinely care about getting it right for you.