Payment Policy

Last Updated: 27.04.2026

1. Accepted Payment Methods
We accept the following secure payment methods at checkout:

- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Klarna

All payments are processed through PCI-DSS compliant payment gateways. The payment options shown at checkout may vary depending on your country and device.

2. Payment Authorization
By placing an order, you confirm that you are authorized to use the selected payment method.
When you click "Place Order" (or equivalent), you authorize us to charge the total order
amount — including applicable taxes and shipping costs — to your selected payment method.

3. Strong Customer Authentication (SCA)
For customers in the European Economic Area, payments may require additional verification under PSD2 regulations (e.g. 3D Secure). This is a security measure provided by your bank and is not controlled by us.

4. Order Confirmation
After a successful payment, you will receive an order confirmation email containing:

- Order number
- Items purchased
- Total amount charged (including VAT where applicable)
- Shipping information

If you do not receive a confirmation within a reasonable time, please check your spam folder or contact our support team.

5. Pricing, Currency and VAT
Prices on our website are displayed in your local currency where supported. The exact amount and currency you will be charged is shown at checkout before you confirm the order.

Currency conversion is handled automatically at checkout. Your bank or card provider may charge an additional foreign transaction or conversion fee depending on your account terms — this is outside our control.

For customers within the European Union, prices include applicable VAT.

6. Payment Security
All transactions are encrypted in transit and processed through PCI-DSS compliant payment processors. Full payment card details are never stored on our servers.

7. Payment Verification
To prevent fraudulent transactions, some orders may require additional verification before processing. In such cases, our support team may contact you. If verification cannot be completed, the order may be cancelled and any pre-authorized amount will be released by your bank, typically within a few business days.

8. Failed or Declined Payments
If a payment is declined or fails to process:

- The order will not be completed
- You may try another payment method
- For assistance, please contact your bank or payment provider

9. Right of Withdrawal and Refunds
Consumers in the European Union have a statutory 14-day right of withdrawal. Refunds are processed to the original payment method. Please refer to our Refund Policy for full details.

10. Contact Information
For questions about payments or billing, please contact:

Company Name: Kniss & Zirnzak GbR

Brand Name: André Ferran

Address: Eschenstraße 20, Langenselbold, 63505 , Germany

Email: info@andreferran.com

Phone number: +18132968805

Customer service hours:

MON–FRI 9:00 a.m.–5:00 p.m.

SAT–SUN 10:00 a.m.–5:00 p.m.

We aim to respond within 48 hours.