Shipping policy

Shipping costs

Free Shipping: We offer free shipping on all orders.

Shipping Times

5–10 business days for the United States (Mon-Fri)

5–10 business days for United Kingdom (Mon-Fri)

We ship worldwide. Please note that shipping times may vary depending on your location and external factors outside our control, including:

Weather conditions

Peak holiday seasons

Delays caused by the shipping carrier

Customs inspections or clearance processes

Even though such delays are beyond our control, we always strive to keep you informed using the latest tracking information available.

If you have any questions, contact: info@andreferran.com.

Order Processing

Processing times may vary depending on location and time of order. We aim to process all orders within 1–3 business days (Mon - Fri)

Cut-off Time: Orders placed before 10:00 PM (GMT) Greenwich Mean Time {London} will be processed the same day; those placed after will be processed the next business day.

No Shipping Days: Orders are not processed on weekends or public holidays.

Please be aware that certain factors may affect processing times, such as incomplete payment, missing or incorrect address details, or exceptionally high order volumes during peak seasons.
If any issues arise, we will contact you via email before proceeding so we can ensure a successful delivery.

Shipping Process

Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Taxes, Duties & Customs Fees

International orders may be subject to import duties, customs fees, or VAT, depending on the destination country.
These charges are not included in your purchase price and are the customer’s responsibility.

We recommend contacting your local customs office for information regarding potential fees before placing your order.

Please note:
André Ferran cannot be held responsible for customs delays or packages held by customs authorities.
The timing and release of your shipment are solely determined by your local customs agency.

Order Cancellation

If you wish to cancel your order after payment, please contact us as soon as possible at info@andreferran.com.

We will do our best to assist you.
However, because orders are transmitted automatically to our warehouse for immediate processing, we cannot guarantee cancellation.

If the order has already been processed or shipped, cancellation will no longer be possible.
In this case, you may wait for delivery and then initiate a return following our Refund Policy.

Holiday Season Notice

Due to high seasonal demand during holiday periods (especially November and December), shipping and processing times may experience minor delays.

We truly appreciate your patience and understanding.

Contact details

Company Name: Kniss & Zirnzak GbR
Brand Name: André Ferran

Address: Eschenstraße 20, Langenselbold, 63505, Germany

Email: info@andreferran.com

Phone number: +18132968805

Customer service hours:

MON–FRI 9:00 a.m.–5:00 p.m.

SAT–SUN 10:00 a.m.–5:00 p.m.

We aim to respond within 48 hours.